Troubleshooting Box Client, File Folder temporarily in use versus the real error Access Denied
Published: Thursday, August 1, 2019 written by Drew Jackson
View Count: 84
Keywords: Box Client, File I/O, File and Folder Permissions, Access Denied
In the past few weeks, rather months, I have been helping a client with their migration from File servers to Box Enterprise cloud (ESFF). So, one little error occurred, and we could not figure out a simple error message for a few team members trying to create, rename, and delete files on the Box client.
The error message: File is temporarily open, cannot perform action. look at the text below in read as the symptoms.
Exact error message:
The action cannot be completed because the folder or a file in it is open in another program. Close the folder or file and try again. Locking Folders. Try Again. Cancel.
Answer: The bottom line is that Windows Explorer did not have administrative privileges to complete the action.
Mind you this was a domain user with local admin privileges on a Windows 7 Pro computer, 64 bit, NTFS, and Box Client as of this writing, downloaded and installed (.msi) as administrator, and even set to run as administrator, so on and so forth.
- This was proven by creating a separate local user profile and the problem did not occur.
- This was proven by going to another domain user's computer logged in as another user with local admin privileges, and problem user from the other domain computer users their box credentials and the problem did not occur.
- Yet, back at this user's computer, in their domain profile (even after going through the GPOs, if any and Local SecPos, if any), still nada.. Error.
- If you create a folder file. if you go to rename it, error. If you create a file in that directory, fine, if you rename it fine (yes, the file, not the folder), go to delete it, it disappears and comes right back after F5 window refresh)
Yet, if you launch an administrative command prompt and rename the file and folder on the Box Mount pathing it works, but not as normal user command prompt.
To demonstrate and test: start an administrative command prompt, kill explorer.exe via task manager, launch explorer.exe from that same admin command prompt and things work.
Drop the User UAC to Off/None and reboot, and Explorer works and renaming files and folders in Box Client for this user works.
moral of the story: 99% of the time from my decades of experiences in data centers and ISPs, its a permissions issue.
more to come...
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